Software updates had a rather slow turnaround time 20 years ago when the average wait out time was around three years for a DevOps application revision. And so, Agile Software Development was born in the early ‘90s. The process of agile software development involves frequently providing small and fast software updates to customers. A top software development company in Dubai gains or loses customers depending on what pace they achieve customer’s ever-changing software demands. And agile development is one of those software development processes thanks to which, what used to take years to build can now be done in a matter of days or weeks.
Agile Software Development and Customer Satisfaction
Customers love agile project management methods. And one of the main reasons for that is the kind of speed with which the changes are made. As such, customer satisfaction is quite high when using the agile method. Now, there are several reasons as to why this happens. One such reason are that the agile method tends to keep the customers engaged by seeking their feedback on the projects on a regular basis. This also allows them to meet the owner of the product, an expert who can help them in all of their needs. The effective functioning of the software package is immediately evident with each rapid update. Hence, when the customers constantly keep in touch with the developers and the product managers, it results in a smooth software release process as they can directly respond to the customers based on their specific feedback. Most of the highly motivated software development companies in Dubai get the kind of trust and autonomy they need to deliver a high-quality product that is in accordance with the customer’s needs. Ideally, using these five tips, the Agile process should be able to result in a rapid return on investment.
The focus should be on fast and small bites rather than large chunks
As mentioned earlier, customers can be retained by responding quickly to their ever-changing needs. The Agile approach is one of those robust software development approaches that companies are using, and that which helps developers to break the tasks into smaller bits, so that they will be able to prioritize each of them easily. These results in smaller and faster responses to customer-specific requests. Thanks to the Agile development process, an entire user interface can be designed in just three months. And by making small, incremental changes every few weeks, it could result in a cumulative stacking effect and thus, result in a larger return on investments.
Gather Customer Feedbacks and Don’t Charge them anything extra for the updates
The vendor has to accept feedback and should have a process in place to obtain it. The aspect of customers opening online accounts and talking to the vendors so that they can collect feedback can be crucial for the companies. Some vendors may even use online forums to collect these feedbacks, which could be useful only if optimized properly. Although most of the customers would appreciate talking to an experienced person such as a manager, who will be able to resolve any queries they have immediately. While most customers don’t recommend any major makeovers in the products, they would, however, suggest some minor improvements. These changes, though minor, can prove to be very important. Customers enjoy their ideas being implemented at no cost. They also enjoy seeing their ideas rollout in the new updates brought to these products. This method can also help in retaining valuable customers for longer periods.
Go live first. Incorporate changes later
Vendors should also be equipped to handle any instant change requests that may come their way. For instance, although the UI may look good to most of the customers and could be pushed into production, a large number of customers may have problems with it later, after the release. So, it’s always better to go live first, and then incorporate any changes that have been requested along the way.
Learn to oppose feature requests
When you’re getting a lot of customer feedback, you will also get those kinds of feature requests that may be contradictory in nature. So, learn to refuse to incorporate those features. You don’t always have to say ‘yes’ for everything. Try to incorporate features that work for all kinds of customers. For example, you may have younger customers who are mouse-centric and a set of experienced customers who are keyboard-centric. Learn to optimize for both groups, so that you have a set of happy customers.
So, software companies in Dubai may already be using Agile methods to enhance their software products. It’s no doubt quite an effective method to communicate with customers. So, if you haven’t used or aren’t using the Agile method of software development yet, start doing so. And see how it all works out for you. What results you are getting out of it.
See more: https://indglobal-uae.weebly.com/blog/how-to-choose-the-right-software-development-company-in-dubai
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